How to Report Incorrectly Parked Scooters and Bikes Downtown
Some Orlando locals are enjoying the new scooter share pilot program and the existing bike share programs, zipping and zooming around downtown.
Other locals are noticing one downside of the program which is ill-paced scooters. They can be seen on sidewalks, in yards, laying down in parks, and at intersections.
To report incorrectly parked devices, residents can contact the following emails and numbers.
HOPR Email: email@example.com Call: 1.833.838.8300
Call or Text: 1.888.LIME.345
Spin Email: firstname.lastname@example.org Call: 1.888.262.5189
Wheels Email: email@example.com Call: 1.888.240.7120
Scooter sharing activity came downtown thanks to the City of Orlando's one year long Pilot Program for electric scooter-share services that got approved by City Council December 9, 2019.
Read the City's scooter policies and rules HERE.
The scooters will have a maximum speed of 10 miles per hour.***
No one under the age of 18 is allowed to rent a scooter in this pilot program.
Scooters may be parked on a sidewalk or other hard surface within the City right of way or next to (but not on) a bike rack. They may only be parked on private property with the permission of the property owner. The city may also designate motorized scooter parking zones in order to guide riders to preferred parking zones and assist with the orderly parking of motorized scooters throughout the city.
The scooters will be removed from Orange Avenue from Robinson Street to South Street on Friday and Saturday nights before 6pm.
A maximum of 1,800 scooters will be allowed to be in use during the pilot program. Each participating scooter company can have between 200 and 400 scooters in the program. A company can request to have up to 600 scooters 4 months after they get their permit.
60% of each company's fleet can be in the Downtown Community Redevelopment Agency (MAP) east of I-4. A minimum of 20% must be made available west of Interstate-4 within the Downtown CRA. The remaining portion of the fleet must be staged outside of the CRA but may not be staged in City of Orlando Historic Districts.
Each scooter company must apply for a permit from the City. Approved companies will pay the City a fee of $.25 cents per ride taken by customers along with a non-refundable application and licensing fee of $5,000. They must also .
All companies must maintain a searchable database with the following information for each scooter rented:
name, address and mobile phone number of the person who rented the scooter
the date, time and duration (“rental period”) of each person’s rental of a scooter
the route taken during the rental period
the location of the scooter at any particular time during the rental period.
The company will not be required to share this data with the City.
***The scooters will have a maximum speed of 10 miles per hour via the installation of a governor** or other such device. That speed may be increased to 15 miles per hour by the pilot program Director per the request of scooter companies if the Director feels the change would be in the public interest.